Picked up the product yesterday morning after an extended wait for delivery. At first look out of the box, I was impressed and really liked the look of it and how roomy it was for my 16lb Westie. However that all changed last night, 5 minutes before boarding the plane the zipper split. While trying to run the toggle over the part of the zipper that was split both toggles came off. So our first trip with the new carrier was a bust! I had to hold the opened end closed for 2 flights from Alberta to Ontario.