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Customer reviews for PetSafe Simply Clean Litter Box System

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PetSafe Simply Clean Litter Box System

Cleans & removes waste continuously and automatically Cleans itself so you don't have to Your cat will always have a fresh, clean litter box Never scoop again!
Overall rating:
2.816 / 5
2.8
 / 
5
(103 reviews) 103
52 of 103(50%)customers recommend this product.
Reviews for PetSafe Simply Clean Litter Box System
Review 1 for PetSafe Simply Clean Litter Box System
Overall rating 
4 / 5
4 / 5 103 reviews

Good product. Needs to be on a timer.

March 14, 2013
by JackieAndJosh
fromFayetteville NC
How many pets do you have?2
Very good cat box. We have 2 cats. This box is quite and keeps clean. The only down side is we had the 1st one for 5 months and then it began to make a loud ticking sound and the motor stopped running smoothly. We believe this was do to the box running all the time so we got a replacement and a timed wall outlet strip from Home Depot so it would only run for an hour and then have a chance to not run for 3 hours. We suspect that this will keep it running well for a very long time.
0points
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Review 2 for PetSafe Simply Clean Litter Box System
Overall rating 
4 / 5
4 / 5 103 reviews

Great product - not perfect. but comes close

March 13, 2013
by JedZ
fromRockaway, NJ
What is your gender?M
How many pets do you have?1
How often do you shop at PetSmart?Monthly
We adopted our cat last fall and bought a standard litter box. After going through 30 pounds of litter in less then a month and dealing with the stinky cleaning/scooping process, I decided to purchase this product.
Setting it up was a fairly easy affair, but I soon discovered that the rod holding the lifting escalator was not in its slot, causing the scat to pile up at the base of the escalator. After several tries, I was finally able to attach the rod where it belonged. The product then delivered as advertised and I couldn't be more pleased.
With proper maintenance, there is little to no litter smell and removing waste is simple and easy. I also found that a 40 pound bag of litter lasted for 4 months, so the savings in kitty litter will pay for this unit in less than a year.
Here are a few tips:
1 - Recycle your plastic supermarket bags to line the receptacle.
2 - Changing the bag daily keeps the odors away!
3 - Don't forget to add kitty litter once or twice a week to keep the tub at the fill line.
4 - Change out all of the litter in the tub once a month to keep the odors away.
5 - Cleaning the tub and escalator with a mild cleaning solution when you change out all of the litter keeps everything smelling fresh.
6 - Keep an old pencil nearby to extract the small pieces that get caught up in the escalator.
After reading some of the other reviews, I am going to try using a timer as well, although the motor has not given any indication that it is struggling or getting ready to die.
My only complaint is that the tub sides are not tall enough and some litter ends up on the floor. This is a pretty minor complaint considering the alternative of using a traditional litter box.
0points
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Review 3 for PetSafe Simply Clean Litter Box System
Overall rating 
4 / 5
4 / 5 103 reviews

Works great on a timer!

March 7, 2013
by 2KittenKiddies
fromLouisville, KY
What is your gender?F
How many pets do you have?2
How often do you shop at PetSmart?Monthly
We bought this straight off the shelf about 5 minutes after agreeing to adopt two wonderful kittens. When we got home we then realized that the box said no kittens under 6 months and it had a lot of mixed online reviews. That being said, we took the suggestions of others and put it on an light timer right away, operating it 3 times a day for one hour. It is more than sufficient to keep it clean and keep away the odor. We haven't had any problems with grinding or litter getting stuck (yet). Our kittens were 4 months old when we purchased this and they had no problem adjusting to it. Only downfall of the product is that there is no optional cover. Our cats like the litter to be enclosed. Because the unit is large and oddly shaped I couldn't find a plastic tote to cover it so we made a box to cover it by duct-taping two extra large moving boxes together and then cutting an opening for them to enter and exit.
0points
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Review 4 for PetSafe Simply Clean Litter Box System
Overall rating 
3 / 5
3 / 5 103 reviews

Dies Soon

February 28, 2013
by TryingHardToKeepHomeFresh
fromHouston, TX
What is your gender?F
How many pets do you have?2
How often do you shop at PetSmart?Monthly
Product was easy to set up, and clean. It worked perfectly for the first couple of months. I have two cats and would unplug on occasion to give motor a break.
Unfortunately, it did not last a year. It began making a loud noise, and stop turning the bowl. Then it just stopped sifting the litter and nothing was in the removal box. All the litter began to gather at the bottom of the ramp. I woke up one morning to most of the litter outside the littler box.
Unfortunately, the promise of never having to scoop again was broken. Can't wait to get new litter box in mail.
0points
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Review 5 for PetSafe Simply Clean Litter Box System
Overall rating 
3 / 5
3 / 5 103 reviews

SUPER Quiet but very small area

February 25, 2013
by Tania987654
fromHudson, WI
What is your gender?F
How many pets do you have?2
How often do you shop at PetSmart?A few times a year
After some other insanely loud auto boxes this was a delight. Can't didn't mind the noise one bit. Litter box was always clean. The motor started making noises on and off after just a couple days. So I would turn it on only when I saw something in the litter and then turn back off next time I walked by. I was hoping it would prolong the motor life. Then i started thinking if it lasted just one year it would be worth the money to never have to pick up nasty litter again. BUT then I emptied the litter and there were pieces of #1 and #2 stuck in the belt/ramp that takes the litter to the holding spot. I could not get it out no matter how hard and what tools I used. I thought that it would start to really smell in a couple weeks. And the area that is open for the cat to go in is very small. Sometimes #2 would go right out the box on accindent. My cat likes to dig a little before going and there is no shield or even edge (litter goes up close to the top) to stop litter from being flung out so there would be a pile of litter all over my floor.
I had to return this box. I was so sad that it didn't work the way I wanted. I think they forgot they were making it a CAT when they designed it.
0points
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Review 6 for PetSafe Simply Clean Litter Box System
Overall rating 
3 / 5
3 / 5 103 reviews

great box but not so quiet

February 17, 2013
by KittyPurr
fromFl
I bought 2 of these boxes, and they are very easy to put together. They work like a charm, my cats are very happy to have a clean litter box all the time, and I am happy not to have to clean out the box 3 times a day. But within a day one box's motor started knocking, and 2 days after that, the other box started ticking. Adjusting the pan against the base stops the ticking for a bit, but then it goes right back to it. So, over all great product, but has a couple of issues.
0points
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Review 7 for PetSafe Simply Clean Litter Box System
Overall rating 
5 / 5
5 / 5 103 reviews

Great litter box, but it has it's issues.

February 10, 2013
by Cattown
fromIndiapolis, IN
What is your gender?F
How many pets do you have?5 or more
How often do you shop at PetSmart?Monthly
I have had two Simply Clean. The first lasted 2 years. It was a Rev. 2. The second is still going. I think it is great.
With my second box I have purchased a wall timer. I run it twice a day for an hour each time. I expect it to last years.
A few things to look out for, if the cover over the conveyor gets lifted up it will trip a sensor. It will appear that the motor has stopped, but you just have to clear the clumps underneath the cover.
The waste container also has a sensor to make sure it is in place. If it is ajar, the motor will appear broken.
A trickier problem with the device is when the lower crank of the conveyor comes out of its socket. My second box had this happen after about 6 months. It appeared that the conveyor had stopped working, but I tilted the conveyor up and popped it back in place. It has been working ever since.
Simply Clean is not perfect, but it is darn close. It is like owning a British race car, it takes fine tuning.
0points
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Review 8 for PetSafe Simply Clean Litter Box System
Overall rating 
2 / 5
2 / 5 103 reviews

WASTE OF MONEY

January 31, 2013
by Anonymous
fromJohnson City, TN
What is your gender?M
How many pets do you have?3
How often do you shop at PetSmart?Weekly
When I first purchased this product I was very imressed and I loved it. I even reccomended this to others. After 6 months the motor stopped. I did not add extra litter, didnt move it, no rough housing, etc I did everything correct. Then i purchased a new one because I gave the little bow the benifit of the bought.....Well the same thing happened after 7 months again......NEVER again. If you dont mind to buy a new box every 6 month then its great. I like to buy things to that I can keep for a while. if you are like me and most normal people......choose another box!
-1point
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Review 9 for PetSafe Simply Clean Litter Box System
Overall rating 
3 / 5
3 / 5 103 reviews

Worked great for a year

January 22, 2013
by HaleyK
fromTexas
What is your gender?F
How many pets do you have?5 or more
How often do you shop at PetSmart?Weekly
I've had this box for about a year and I loved it. However it just broke down and started throwing litter out the back of the box. I thought about calling customer service but I haven't saved any of the packaging or receipt.
I liked that you could use regular litter and garbage bags. Didn't like that it was open and not very large so litter got thrown out a lot. Wished it had lasted longer.
0points
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Review 10 for PetSafe Simply Clean Litter Box System
Overall rating 
5 / 5
5 / 5 103 reviews

Great Product

January 7, 2013
by chdoll
fromFort Irwin Ca
What is your gender?F
How many pets do you have?4
How often do you shop at PetSmart?Monthly
Worth the money. Works great. Just remember to use clumping litter or it will get caught up.
0points
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Review 11 for PetSafe Simply Clean Litter Box System
Overall rating 
3 / 5
3 / 5 103 reviews

Motor quits but it's still worth it

January 3, 2013
by skc78
fromClanton, AL
What is your gender?F
How many pets do you have?3
How often do you shop at PetSmart?A few times a year
before buying this I read the reviews and read that the motors would burn up. I bought the litter box in July and love it. It paid for itself with all the money it saved me on litter and not to mention the time it saved me. It was working great until December. I have contacted the company and they are sending me 2 replacement motors. Not sure how easy it will be to replace them but I'll give it a try. Do yourself a favor and take a picture of your receipt and email it to yourself. it will be easier to find that way when the motor gives. I really like that you can recycle plastic bags with this litter box. the "litter guard" it comes with isn't very useful but it seems to be better than nothing. My cats have no problem using this litter box and went to it right away. They really like that it stays clean. I would recommend it to a friend.
0points
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Review 12 for PetSafe Simply Clean Litter Box System
Overall rating 
1 / 5
1 / 5 103 reviews

Poor design

January 2, 2013
by Kittylover88
fromLong branch, NJ
I purchased this box a while ago, and it worked great initially. After a few months though, it requires a lot of work to maintain it. You need to disassemble it to almost every individual piece in order to clean it because the way it is designed. When the used litter is being disposed of, it allows loose litter to fall directly into the gears, which clogs them up, to the point it will bind up, and stop it from moving, in turn stopping the bowl from moving. Also, the bowl rotates directly on the base. No bushings, no bearings, just direct plastic to plastic contact that eventually wears a groove into the base, which allows more litter to get in and make this horrible grinding noise that does not go away no matter what you do. I will be replacing this Piece of junk very shortly because I can not stand all of the maintenance required for such a headache. Do yourself a favor, and spend a few dollars more on a better quality product.
0points
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Review 13 for PetSafe Simply Clean Litter Box System
Overall rating 
4 / 5
4 / 5 103 reviews

Small issues. But LOVE IT!!

January 1, 2013
by als67
fromTexas
What is your gender?F
How many pets do you have?5 or more
How often do you shop at PetSmart?Weekly
All in all it works well. Way better than other litter systems. Way way better than traditional litter box. Takes regular store bags to collect waste. You don't buy anything else. You just need to buy very good cat litter. I've had mine for 6 months and have three big cats. I empty it every 2 to 3 days. The only issue I have with it is sometimes the urine clumps break apart and fall through the grate,they are so small that you can't even pick them up with a cat litter scoop. However,I would purchase this again.
0points
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Review 14 for PetSafe Simply Clean Litter Box System
Overall rating 
4 / 5
4 / 5 103 reviews

Great with some adjustments

December 3, 2012
by IHaveThreeCats
fromVirginia Beach, VA
I have three cats and all three use it. One does not like to cover his poo, so this unit does it for him. This unit works really well and I have not had any problems with it randomly shutting off. I was just about ready to get rid of it when we tried troubleshooting the noise issue...it is VERY loud. We tried greasing the cam and the gears, but it turned out the noise was from the rotation of the bowl. We bent the bowl up so it wasn't rubbing on the plastic bottom and it is perfect since! We also use a timer with it, as many people have recommended. I would like it if it were a little bigger since the ramp takes up most of the box and one of cats is pretty big.
+1point
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Review 15 for PetSafe Simply Clean Litter Box System
Overall rating 
5 / 5
5 / 5 103 reviews

I give it 5 stars with some reservations

November 27, 2012
by 2catz
fromLA, CA
What is your gender?M
How many pets do you have?4
How often do you shop at PetSmart?Weekly
I have had it for several months now and it works nearly perfectly. The litter stays very clean and I have two cats. You use grocery bags to line the waste container, which makes it easy to deal with the mess. It does not cycle, it is always running very slowly, which is good but I was concerned about ware. I took the advice I read about using a wall timer. I run it four times a day for one hour at a time, which seems fine. It should last 6 times as long. However, I have noticed that the cover over the ramp can get lifted up when extra-large clumps are carried up it. This causes the device to stop working due to a sensor that makes sure that the cover is in place. You have to scoop the clump off the ramp and put the cover in place and it will start running again. Litter accumulates on the floor but I had this problem with a standard litter box. I give it 5 stars with some reservations.
+2points
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Review 16 for PetSafe Simply Clean Litter Box System
Overall rating 
5 / 5
5 / 5 103 reviews

excellent product

November 25, 2012
by trinkiest
fromBellingham, WA
What is your gender?F
How many pets do you have?2
How often do you shop at PetSmart?A few times a year
I've used electric cat boxes for years. I live in a small condo and have two cats and smell is not acceptable to me. I've tried virtually every electric box, some costing as much as $350. This box surpasses every one for keeping the litter clean, durability and the fact that (finally) a QUIET electric box! I have large Ragdolls and thought their size might be an issue but no problem at all. I highly reccommend this cat box over any other I've tried...and I've tried them all!
+2points
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Review 17 for PetSafe Simply Clean Litter Box System
Overall rating 
5 / 5
5 / 5 103 reviews

Best self cleaning available

November 19, 2012
by CatDaddy1977
fromGladewater, Tx
We have experienced and hated the other so called self cleaning litter boxes such as litter maid. The petsafe is much better. Even better than conventional litter boxes. It is super quiet as long as you use a good clumping litter. It doesn't just go into a cleaning cycle and scare the cats, it is on a continuous rotation, very slow, about one revolution per hour, so it does not disturb the cats. It is a good idea to wash the tub thoroughly when you change the litter out, and be sure to use cooking spray to keep anything from sticking. Don't complain, you must change litter in any litter box, and this system is so good we only have to change it once a week, and we have three cats! With other boxes we had to change twice or more per week, and we replaced TWO conventional boxes with this one system. Granted we have to change shopping bags twice a day but that is the easy part!
The only thing I say needs improving are the sides need to be taller and the base wider as fat cats throw litter, but we solved this with a mat. And if necessary you could put an enclosure over it. By far this is the easiest system to maintain, just slide compartment out and change bags! No scooping at all. I highly recommend this product!
+2points
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Review 18 for PetSafe Simply Clean Litter Box System
Overall rating 
1 / 5
1 / 5 103 reviews

Waste of Money

November 9, 2012
by one49erfan
fromBuena Park CA
How many pets do you have?1
How often do you shop at PetSmart?Monthly
I purchased this because I hate scooping. I gag everytime I would need to scoop.
I bought this to make my life a whole lot easier. It was great at the beginning, but it started making noise. So, I called the manufacturer and they said it shouldn't make any noise. Told me I could return it to them and I replied back that I wasn't going to paying shipping for it. I forgot what they said. So, I returned it back to the store and got another one, hoping it wouldn't make the noise like the last one. I was wrong. The second one seemed to be louder than the first one. I will never buy this product again. It was not built right and needs more product testing to iron out all the kinks.
My cat kicks litter out, no matter what size the box is. She did a lot of kicking with this one. I was sweeping everyday.
BOTTOM LINE: DO NOT BUY THIS PRODUCT!!!!
0points
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Review 19 for PetSafe Simply Clean Litter Box System
Overall rating 
4 / 5
4 / 5 103 reviews

Great Product!

November 4, 2012
by Rin22
fromReston,VA
What is your gender?F
How many pets do you have?1
How often do you shop at PetSmart?Monthly
Received this as a wedding gift February 2011. Have fallen in love with the product. It can use regular grocery bags in the waste bin, and doesn't seem to need any particular type of litter, however I find the Tidy cats breath easy to work well. Easy to take apart to clean the bowl, and if you forget when to change the bag, it will let you know that the bin is full because it stops rotating. Only downside that I've seen is sometimes litter will work it's way under the bowl and make a grinding sound, but you can fix it by taking the bowl off and vacuuming the litter out from under it. Great product, would buy again:-)
+4points
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Review 20 for PetSafe Simply Clean Litter Box System
Overall rating 
5 / 5
5 / 5 103 reviews

Love It!

October 31, 2012
by enahs95
fromNY
What is your gender?M
How many pets do you have?4
How often do you shop at PetSmart?Monthly
I have owned this product for a little over a week, and it's great. Keeps the litter very fresh and always clean.
I change the bag daily so there is almost no odor. I've also found that dumping some fresh litter in the waste bucket before putting in the bag helps a lot.
I love that I can recycle all the bags I have sitting around - they pile up so quick, and I dont waste money on buying waste bins or air filters.
Almost no sound - just a hum and some clicking which isn't noticeable. I just dove right in and tossed the old box. My cat is 10 and pretty set in her ways. She was a little freaked out at first, but in maybe 6 hours she had no issues - she's also quite large, box looks small, but there is enough room.
I coated the litter bowl with cooking spray, like they suggest in the setup video - no issues with litter sticking.
I'm not sure if this would be the best box if you have a lot of cats, but seems great for one or two.
My only issue was no instructions in the box, but I scanned the QR code on the front with my smart phone which links to a setup video.
Very satisfied overall!! Get a good clumping litter - it will last a long time. Great price!
+2points
2of 2voted this as helpful.
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