A fully automatic, motor driven door that opens completely under its own power. The door is activated by an ultrasonic pet collar. Features an attractive, translucent Lexan door panel that quickly and quietly powers upward, disappearing into the slim, stylish housing.

Overall rating:

4.4

(40 reviews) 36

34 of 40(85%)customers recommend this product.

Reviews for Power Pet Medium Electronic Pet Door

Review 1 for Power Pet Medium Electronic Pet Door

Featured
We really liked this!
Featured

Overall rating

5 / 5 40 reviews

Thrilled with this Pet Door!

March 19, 2007

by lovemypuppy

fromLivermore Falls, ME

Ease of Assembly

5 / 5 40 reviews

Performance

5 / 5 40 reviews

Quality

5 / 5 40 reviews

We were having trouble with wind blowing through the flap on our regular pet door. This becomes a big pain when the temperature drops below zero as it often does up here. The power pet door was exactly the product we needed. It’s very well insulated with an air tight seal all around the ridged door panel. Even in the coldest, strongest wind our home stays warm and there is no draft coming from the panel. This is truly an impressive product. It has lowered our heating bills and made our home more comfortable. We couldn’t ask any more from a pet door but, this product goes far beyond that with fast, foolproof, quiet operation. It is solidly built attractive and reliable. We have always found that PetSmart carries the newest, leading edge products and the power pet door is no exception. We are just thrilled with our purchase!

+13points

13of 13voted this as helpful.

Review 2 for Power Pet Medium Electronic Pet Door

Featured
We really liked this!
Featured

Overall rating

5 / 5 40 reviews

I'M SO GLAD I BOUGHT THIS DOOR!

December 7, 2006

by DoggieGal1

fromPhoenix, AZ

Ease of Assembly

5 / 5 40 reviews

Performance

5 / 5 40 reviews

Quality

5 / 5 40 reviews

For me a $300 item is a major purchase. I am often away from home and this power pet door looked like what my dog, Napoleon, and I really needed to help with our on-the-go lifestyle. Still, I studied the web page four different times before finally ordering. I am so glad I did. This product does everything it claims and more. My neighbor and I did the complete installation and it was much easier than I expected. The product has made life much easier for Napoleon since he doesn't have to wait all day to go outside and I can see he's a much happier pup now. I don't have to worry about him when I'm working late nor do I have to rush home to let him out. The door is reliable, attractive and rugged. I really depend on it and it has not let me down. Thanks to PetsMart for offering me a wonderfully useful product not to mention a good price and quick delivery.

+18points

18of 18voted this as helpful.

Review 3 for Power Pet Medium Electronic Pet Door

Featured
We really liked this!
Featured

Overall rating

5 / 5 40 reviews

Excellent Engineering

October 26, 2006

by MaxE

fromBoulder, CO

Ease of Assembly

5 / 5 40 reviews

Performance

5 / 5 40 reviews

Quality

5 / 5 40 reviews

As an electronics engineer, I ordered the automatic power pet door as much out of curiosity as for the use of my two dogs. The design is first rate. The directional sensing was a great idea and it's well executed. They use a sophisticated ramping motor control circuit that raises the door panel very quickly then slows it as it reaches the end of its travel to make a soft stop. Operation is quick and quiet. The panel is lowered by gravity for safe closure. There's even an additional safety feature that automatically lifts the panel if something is blocking its path as it closes. It's impressive to see this level of technology used on a pet product.

I've had the product for seven months now with no problems. The design is rugged and reliable. It's also very well sealed against rain, wind and weather. Installation couldn't have been easier. Once I got the hole punched through my wall, the door went in with the turn of a few screws. But, definitely get the wall tunnel if you are going through a wall because it eliminates the need for framing the passage way. (Another good idea.)

I was happy to purchase this item from Petsmart because I know they stand behind all their products. Overall, this is a great pet door, clearly the result of a lot of clean engineering. I'm very tempted to tear the whole thing apart to really dissect the internal works but my dogs would kill me!

+24points

24of 24voted this as helpful.

Review 4 for Power Pet Medium Electronic Pet Door

Overall rating

5 / 5 40 reviews

Great door

February 2, 2013

by Buddyg

fromWillis tx

What is your gender?M

How many pets do you have?2

How often do you shop at PetSmart?Monthly

We love the door. We have had the door for over a year. Our dogs loves the door. They will go up to the door and look outside to see they would like to go out or not. The only down side is the battery in the collar. The battery doesn't last very long.

+1point

1of 1voted this as helpful.

Review 5 for Power Pet Medium Electronic Pet Door

Overall rating

5 / 5 40 reviews

HIGHLY RECOMMENDED!

August 6, 2011

by MCR2000

fromLos Angeles, CA

What is your gender?F

How many pets do you have?1

How often do you shop at PetSmart?Monthly

Ease of Assembly

5 / 5 40 reviews

Performance

5 / 5 40 reviews

Quality

5 / 5 40 reviews

Very pleased with this electronic door. Have owned it for over 2 years and I can't imagine life without it. It was very easy to install and have not had any problems with it. We've had to have the collar replaced once due to a malfunction and Petsmart customer service was great! The price seemed so high to me when I was contemplating this purchase. However, almost three years later, I can say it is worth every penny.

Pros: easy to assemble, sturdy

Cons: price

+1point

2of 3voted this as helpful.

Review 6 for Power Pet Medium Electronic Pet Door

Overall rating

5 / 5 40 reviews

No worries pet door

November 24, 2010

by SchnauzerMaxx

fromAustin, TX

What is your gender?M

How many pets do you have?1

How often do you shop at PetSmart?Monthly

Ease of Assembly

5 / 5 40 reviews

Performance

5 / 5 40 reviews

Quality

4 / 5 40 reviews

I purchased this door in May 2009 for my Miniature Schnauzer which is 2 years old now. He loves it and so do the wife and I. We went this route because of security and weather efficiency. We didn't want any other critters entering the home without an invite and didn't want the wind to impact our electric bill. This was the perfect door for our purposes. The only thing you must do if you buy this door is keep a spare battery to replace the one that wears down. The battery will give you warnings because it won't open consistently when gets low. My dog has never been stuck in or out for more than a few minutes. The battery lasts up to 6 months and you can be proactive and change out before it dies. I did have one problem after installing and that is the transmitter quit working soon after hooking all up. No problem, service was able to send me a new one within a few days. I highly recommend and waited this year and 1/2 before writing a review to be able to have some good history to share.

Pros: worry free if keep track of battery wear, pet has 100% control of in and out, weather efficient, secure - keeps all uninvited critters out

Cons: expensive but worth it

+1point

1of 1voted this as helpful.

Review 7 for Power Pet Medium Electronic Pet Door

Overall rating

4 / 5 40 reviews

Good product, OK relibility

June 22, 2010

by JAGQueen

fromWashington DC

What is your gender?M

How many pets do you have?1

How often do you shop at PetSmart?Monthly

Ease of Assembly

5 / 5 40 reviews

Performance

3 / 5 40 reviews

Quality

4 / 5 40 reviews

I installed this product about a year ago. In general, I like it. The only problem is in high humidity, it does not open reliably. My dog Gidget has taken to scratching at the door until the safety kicks in an opens it. It only happens on the way in and only when it is humid outside. I am on my third set of batteries, but they are cheap and available at CVS fo about 2 dollars.

So, wonderful product in dry environments. If you are in a humid area, you may want to look around. But not having to worry about Gidget getting out is wonderful. I am just concerned about how long the door will last with her scratching at it...

Pros: quality

Cons: performance when humid

0points

1of 2voted this as helpful.

Review 8 for Power Pet Medium Electronic Pet Door

Overall rating

5 / 5 40 reviews

A Really Amazing Doggie Door

January 26, 2010

by Gonetothedogs

fromBakersfield, CA

What is your gender?M

How many pets do you have?2

How often do you shop at PetSmart?Weekly

We bought the Power Pet door after seeing it everywhere online and reading mostly great reviews. Now you can add our family to the list of ecstatic pet door owners. This product really lives up to the hype. The idea of installing it in our wall was a little scary, but turned out to be surprisingly easy. Once it was in, the dogs took to it immediately. They really seem to love using it and we love being freed from doorman duty. The item is well made and so far has proven reliable - two years of use and it still works like new. We did experience a chewed collar remote. When we called to purchase a new one, the manufacturer replaced it for free, included an extra battery and we received it the very next day!

Pros: reliable, quiet operation, attractive, air tight weather sealed, excellent support from the manufacturer

+1point

1of 1voted this as helpful.

Review 9 for Power Pet Medium Electronic Pet Door

Overall rating

5 / 5 40 reviews

Awesome door

January 16, 2010

by Anonymous

fromSpring, TX

What is your gender?F

How many pets do you have?4

How often do you shop at PetSmart?Weekly

Well so far we have had ours for 1 year and we think it is fantastic. We originally got it to keep our cats in and let our dog out but our cats caught on very easily. They would wait next to the door and as soon as our dog would come up they would take off out the door. So if you are buying it for this reason I wouldn't spend the money. Otherwise we love it. We haven't had a problem yet.

+2points

2of 2voted this as helpful.

Review 10 for Power Pet Medium Electronic Pet Door

Overall rating

5 / 5 40 reviews

GREATEST DOGGIE INVENTION SINCE BONES!

September 26, 2009

by leeDog

fromMonroe, CT

What is your gender?M

How many pets do you have?1

How often do you shop at PetSmart?Monthly

I bought the high tech pet door from my neighborhood petsmart store last year. I am just going online to buy batteries and I thought I'd let other Petsmart customers know what a remarkable product this is. The panel zips open in about one second when Bowzer, our 105 lb Boxer approaches it. It's operation has been 100% reliable and we now trust the door to let Bowzer in and out when we are not at home. It is also great to be freed up from being the Bowzer's doorman! The item is packed with features that we find very useful. These include battery backup, directional sensing, seperate inside and outside range adjusters and a feature that lets him come in whenever he wants at the end of the day but not go out again until we release the lock-in feature. It also has a dead-bolt lock that keeps our home secure. Again, we are delighted with this product. Well made and reliable. Well worth what we paid. Leave it to Petsmart to carry the most useful products and affordable prices.

Pros: dependable, multiple access controls, easy to install, well insulated, wind and weatherproof

+1point

1of 1voted this as helpful.

Review 11 for Power Pet Medium Electronic Pet Door

Overall rating

5 / 5 40 reviews

HIGH TECH, HIGH QUALITY PET DOOR

September 25, 2009

by DogLover2010

fromJackson, MS

What is your gender?M

How many pets do you have?1

How often do you shop at PetSmart?Weekly

We purchased the power pet door along with the electric fence that works from the same collar. The product is very well made and has worked for nearly two years without a hitch. The dog really loves this item and we love the freedom of not having to let him in and out all day and all night.

Pros: well made, reliable, well insulated, keeps out the neighbor's cat, dog loves it!

0points

0of 0voted this as helpful.

Review 12 for Power Pet Medium Electronic Pet Door

Overall rating

2 / 5 40 reviews

door was great for the 3 weeks it worked.

September 4, 2009

by mplstad

fromMinneapolis

What is your gender?M

How many pets do you have?1

How often do you shop at PetSmart?Monthly

I ordered and installed the Power Pet door three weeks ago. My dog quicklly learned how to use it and it's was great. But, then it suddenly stopped working. The door is not getting a signal from the colar. The battery in the collar is fine. The manufacturer's web site is a joke. If you look under the "troubleshooting section", it actually says to replace the main wiring harness and sensor wires in the door if the door does not get a signal from the collar. That's helpful. I'll get out my tools and will get right on that. There is a link on the site to send in an email asking for assistance, but I only get a message back saying my email was blocked because they get so much spam. I was told to enter "technical assistance" in the subject line, but there is no subject line field when you fill out their form. I then wrote up another email and sent it directly to their customer support email with "technical assistance" in the subject field, and it again came back as blocked. I'm going to try their customer service phone line tomorrow when they open, but from what I have read elsewhere, I'm probably just going to get a message telling me to contact them through the web site.
So, if the door actually worked, it would be wonderful. It the manufacturer actually provided any assistance, it would be wonderful. But, I'll probably end up packing the door back up and shipping it back to Petsmart in the end.

Pros: great when it works

Cons: manufacturer provides terrble customer service

+2points

2of 2voted this as helpful.

Review 13 for Power Pet Medium Electronic Pet Door

Overall rating

1 / 5 40 reviews

Save your money!!

December 31, 2008

by Cindy2000

fromSacramento, CA

I bought the Power Pet Electronic Pet Door in March. I originally thought it was a great!! After only 2 months the door began to malfunction. Petsmart was great and allowed me to exchange the door no problem. Here we are in Decemeber and the door is malfunctioning again. When I went to the manufactures website to view the trouble shooting options it wants me to replace several parts that would be very costly. There is no warranty on this item. I was fooled by other reviews but after this experience I wanted everyone to know that this product is terrible. I would never recommend this door to anyone!

+3points

4of 5voted this as helpful.

Review 14 for Power Pet Medium Electronic Pet Door

Overall rating

4 / 5 40 reviews

Great Pet Door

June 30, 2008

by beekee

fromtx

What is your gender?F

How many pets do you have?4

How often do you shop at PetSmart?Monthly

Ease of Assembly

4 / 5 40 reviews

Performance

4 / 5 40 reviews

Quality

4 / 5 40 reviews

I purchased this pet door about 10 months ago and have had a great experance with the door. It was worth the money for the 2 cockers I have and the fact that I did not want the indoor cats to get out with the dogs (like they would with a regular pet door). The only problem I have had is the collars, which seem to not last very long; it is not the battery as I have tested that each time. Out of the 4 collars I have purchased only one of the 3 has worked the longest. I would still purchase the door even with the collar issue.

+1point

1of 1voted this as helpful.

Review 15 for Power Pet Medium Electronic Pet Door

Overall rating

1 / 5 40 reviews

Good Idea for Product - Poor Mfg Customer Support!

April 12, 2008

by Bee1

fromHouston, TX

What is your gender?F

How many pets do you have?5 or more

How often do you shop at PetSmart?Monthly

Ease of Assembly

4 / 5 40 reviews

Performance

1 / 5 40 reviews

Quality

1 / 5 40 reviews

I ordered this product from PetSmart and installed it -- it worked great for a day -- then intermittantly for a day then died. I really like the idea of this product and will be giving it another chance -- but DO NOT buy anywhere but PetSmart.
I attempted to work with the manufacturer to see if there was a reset or something that may make it work, but they apparently do not like the idea of customers and make it very difficult to try to work to satisfactory conclusion. I have spent two weeks very frustrated with trying to deal with them.
When I came back to PetSmart, they were great to work with to try to rectify the situation. I am going to give the product another chance with a replacement door as the features are something I really need in my environment-- and will see how it goes. But seriously when PetSmart says no hassle guarantee they mean it. From now on - any high tech pet device I am trying - I am ordering it from PetSmart rather than cruising the internet like I used to.

+3points

3of 3voted this as helpful.

Review 16 for Power Pet Medium Electronic Pet Door

Overall rating

5 / 5 40 reviews

This door solved our raccoon problem.

March 23, 2008

by Oaklaw

fromOakland, CA

What is your gender?M

How many pets do you have?3

How often do you shop at PetSmart?A few times a year

Ease of Assembly

3 / 5 40 reviews

Performance

5 / 5 40 reviews

Quality

5 / 5 40 reviews

The raccoons broke down two electronic cat doors we used before this one. The Staywell door swivels from the top and is only supposed to open to the inside when your cat, wearing a magnet, comes close to the door, and unlocks a tab at the bottom allowing the door to be pushed open by the cat's nose or paw. The raccoons learned that if they punched the door enough it eventually would bounce back out (in the unlocked exit direction) allowing them to hold it open while they entered. Our last Staywell door got punched enough that the 'coons actually broke the swinging door off its hinges.

We were desperate and decided to splurge on this pricey HighTech door. It is worth it. The raccoons have given up trying. It seems to be quite well built and designed. We've had it for six months and have not had to change collars or do anything else to it.

Installation took some doing. If you have been using a cat-sized door previously, your wall opening is going to be too small for this door which has a non detachable plastic flange or tunnel about an inch and a quarter deep that is designed to fit inside the wall opening. If you have an existing dog-sized opening it might fit well as is. Rather than do demolition and reframing of my wall opening, what I did was cut a two by four into pieces the height of the new door and attach them to the inside wall around the opening, just wide enough fot the plastic tunnel to fit in between them, then attach the High Tech door to that.

The result is that the plastic tunnel fits snuggly against the inside wall surrounding the smaller opening where the old cat door is. The 2 by 4's stick out a bit from the side of the High Tech door but, painted the color of the wall, they look just fine. Of course you then cut smaller sections of 2by4 to fit across the top and bottom so that everything looks neat.

You can probably tell by this tortured description that I'm not much of a handyman. It was entirely worth the effort. The door is great.

0points

0of 0voted this as helpful.

Review 17 for Power Pet Medium Electronic Pet Door

Overall rating

5 / 5 40 reviews

MY DOG LOVES IT AND SO DO I!

March 3, 2008

by Woofman

fromSacramento, CA

What is your gender?M

How many pets do you have?1

How often do you shop at PetSmart?A few times a year

Ease of Assembly

5 / 5 40 reviews

Performance

5 / 5 40 reviews

Quality

5 / 5 40 reviews

I am usually very critical when it comes to the more expensive items I purchase and particularly critical when it comes to products for my dog. I have to tell all you Petsmart customers that this is one product that lives up to its claims and then some. It actually exceeded my expectations in nearly every respect. The product was very simple to install which is a big plus for someone like me who has better things to do on the weekend than installing doggie doors. The unit is very attractive and works very reliably. I have had the product for nearly a year without any failures. I did have a collar that came off and Louie, my Cocker Spaniel, used it as a bone. I called the company, spoke to a very helpful representative and had a new collar at no charge within two days. They didn’t even make me return the chewed one. I call that great service! No problems with the new collar, no problems with the door in all sorts of weather. This is a well designed, well functioning product. Louie really seems to love using it. I give the product and manufacturer an A plus plus. It’s Well worth the money I spent.

0points

0of 0voted this as helpful.

Review 18 for Power Pet Medium Electronic Pet Door

Overall rating

2 / 5 40 reviews

Take your chances with this product

October 31, 2007

by jaxjags1

fromJacksonville, FL

What is your gender?F

How many pets do you have?2

How often do you shop at PetSmart?Monthly

Ease of Assembly

4 / 5 40 reviews

Performance

2 / 5 40 reviews

Quality

2 / 5 40 reviews

I was so excited to hear about an automatic pet door with good reviews on Petsmart website. I originally purchased only the medium pet door. It was easy to install but the pet collar I received with the door was defective. The quality sticker on the back of the collar was marked through with a pen over the numbers. I called the 1-800 'Power Pet/High Tech Pet' number I received in the box but had problems reaching someone. After repeated attempts of choosing every menu option available, someone finally answered. I was told to go by another battery. I did, and the problem was not resolved. I purchased another collar immediately from petsmart.com with expedited delivery (these products are not available in the store). The second one worked.

I've had this product for 5 months and have had problems with the door or collar consistently working. It's upsetting to come home and unexpectedly find your 'inside' dog locked outside all day in the summer heat in Florida. After the first time it happened, I learned to keep a bowl of water outside. The pet door on the outside is covered with her nail marks desperately trying to get back inside.

The 'Power Pet/High Tech Pet' customer service is extremely poor. Emails will not be responded to either. I've read recent reviews on other websites from customers with similar issues. They returned their products for repair and then the company won't repair, replace, or even respond to their inquiries about the product's status. It appears those customers purchased the same product on the High Tech Pet website, which unfortunately for them doesn't have the same guarantee as Petsmart. Also, customers shouldn't have to pay for shipping to return defective products to the manufacturer, wait indefinitely for the product to be returned and meanwhile have to deal with a hole in their door.

I am very sorry I've spent more than $400 for a product that is this unreliable. To be fair though, my standards are high and should be - any door that doesn't work 100% of time is unreliable. Would you like to come home today after work or an errand and not be able to unlock the door with your key? You would expect your key to unlock the door 100% also.

Petsmart has indicated I can return the product to them for a refund, but they should stop selling this product completely. I'm happy with Petsmart, just not a fan of High Tech Pet.

+3points

4of 5voted this as helpful.

Review 19 for Power Pet Medium Electronic Pet Door

Overall rating

5 / 5 40 reviews

April 19, 2007

by JoMama

fromBoston, MA

Ease of Assembly

5 / 5 40 reviews

Performance

5 / 5 40 reviews

Quality

5 / 5 40 reviews

I had ordered another pet door for my daughter’s house, but did not have it installed since my husband needed to install it in the wall and he had a problem figuring out how to frame it. When I saw this door, I studied the web page several before finally ordering, but the wall tunnel was the deciding factor. I am so glad I did. This product does everything it claims and more. Installation couldn't have been easier for my husband. Once he cut the hole in the wall, the door went in with the turn of a few screws. The wall tunnel was well worth the added investment if you are going through a wall because it eliminated the need for framing. Operation is quick and quiet and my daughter’s beagle got use to it in only two days. I highly recommend this product.

+1point

1of 1voted this as helpful.

Review 20 for Power Pet Medium Electronic Pet Door

Overall rating

5 / 5 40 reviews

Great Value, High Quality, Innovative Product

March 10, 2007

by Anonymous

fromBellevue, WA

Ease of Assembly

5 / 5 40 reviews

Performance

5 / 5 40 reviews

Quality

5 / 5 40 reviews

My wife and I considered purchasing the power pet door for several months. We really did not object to the $300.00 price tag as long as we could be certain this was a truly high quality product that really worked as advertised. Finally, we took the chance and purchased the product. We are extremely pleased with all aspects of this wonderful pet door. If we had been able to see the physical item in a store we would have purchased it on the spot. The product is slim and attractive. It opens quickly and is very quiet in its operation. Best of all, our Cocker Spaniel, Stardust, just loves it. Anyone who really knows their pet can tell when they really enjoy something and Dusty sure seems to get a kick out of having her own special pet door. Installation took a couple of hours. However, most of the work was in making the hole through our kitchen wall. Once that was done, it took only minutes to insert the power door. We purchased the battery back up and even though the power has never failed in our neighborhood, it makes us secure knowing that the door will keep operating if there is a power outage while we are away. We have gotten many positive comments from fascinated friends and neighbors and we have probably sold a few units for PetSmart from singing the product’s praises. We highly recommend this product. If you are on the fence, like we were, we think you will be very pleased once you see what a truly innovative and quality built product this is.

+3points

3of 3voted this as helpful.

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