PetSmart Ratings and Reviews

Customer reviews for Pioneer Pet Drinking Fountain Big Max

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Pioneer Pet Drinking Fountain Big Max

Durable Black Ceramic. Circulating drinking water is naturally appealing to your pet. Replaceable charcoal filter for clean and pure, healthy water. Easy cleaning, dishwasher safe.
Overall rating:
1.667 / 5
1.7
 / 
5
(3 reviews) 3
0 of 3(0%)customers recommend this product.
Reviews for Pioneer Pet Drinking Fountain Big Max
Review 1 for Pioneer Pet Drinking Fountain Big Max
Overall rating 
1 / 5
1 / 5 3 reviews

Great fountain, in theory...

February 24, 2014
by Dolly007
fromLouisville, KY
What is your gender?F
How many pets do you have?3
How often do you shop at PetSmart?Weekly
Appearance 
4 / 5
4 / 5 3 reviews
Quality 
3 / 5
3 / 5 3 reviews
I've been looking for a nice new fountain for our 3 cats for awhile now, and was really aiming for something ceramic or stainless steel. At first I had planned to get the Pioneer Pet Raindrop, but decided to give the Big Max a try instead because it holds so much water. I was very excited when it arrived, the fountain is really well made and attractive, HOWEVER, the base of the fountain really does have any grooves in the bottom for the top portion to sit in. The top part just sits over the rim and is super easy to move. We have a younger cat who is about a year old and is still very playful and kept knocking the top portion out of alignment with the pump and the flow of water would stop. Our other 2 cats accidently moved it too by barely touching it at all. I also noticed that the plastic housing that holds the filter and pump does not click together very well, mine kept wanting to pop back open no matter how I arranged the pump cord. I really wanted to love this fountain... But after trying it for 2 days its definitely not for us.
Pros: durable, easy to clean
Cons: leaks
0points
0of 0voted this as helpful.
Review 2 for Pioneer Pet Drinking Fountain Big Max
Overall rating 
1 / 5
1 / 5 3 reviews

May 18, 2013
by cavalierandcats
fromalabama
What is your gender?F
How many pets do you have?5 or more
How often do you shop at PetSmart?Monthly
Appearance 
2 / 5
2 / 5 3 reviews
Quality 
1 / 5
1 / 5 3 reviews
Pump breaks quickly even if you clean it. Do not purchase. I have had to purchase 6 in 1 yr. Nerver again. Replacement pumps cost as much as the whole unit and is very hard to locate. Terrible product reliability.
Pros: easy to clean
Cons: poor quality, doesn't work
+1point
2of 3voted this as helpful.
Review 3 for Pioneer Pet Drinking Fountain Big Max
Overall rating 
3 / 5
3 / 5 3 reviews

cats love it, had pump issues

November 28, 2012
by bobtails
fromwatertown, WI
What is your gender?F
How many pets do you have?2
How often do you shop at PetSmart?A few times a year
Appearance 
4 / 5
4 / 5 3 reviews
Quality 
3 / 5
3 / 5 3 reviews
I really enjoyed this fountain and the cat and dog both love it as well. Was given as a gift as I loved the one my boyfriend had for his cat. The pump gave me issues since I first got it but as never owning one before didn't know that wasn't "normal" and now facing buying a new one as it doesn't work at all. I did contact customer service and only said for me to purchase a new one. Didn't even have it for 6 months. Now the boyfriends pump case should be replaced soon as it doesn't pop back together right but he has had his for several years.
Pros: easy to clean, Slide Resistant, Spillproof
Cons: doesn't work
+3points
4of 5voted this as helpful.